Last updated: 22 August 2026
Crownsun Pty Ltd (ABN 99 101 371 288), trading as Nerang Glass Service (“we”, “us”, “our”), respects your privacy. This policy explains what personal information we collect through our websites, why we collect it, and what we do with it.
This policy covers nerangglass.com.au, ashmoreglass.com.au, broadbeachglass.com.au, fastglassrepairs.com.au and glass.nerangglass.com.au.
Who we are
Crownsun Pty Ltd, ABN 99 101 371 288, trading as Nerang Glass Service.
Email: crownsun@outlook.com.au
Phone: 07 5554 8591
What we collect
When you request a quote or contact us, we collect your name, phone number, email address, suburb, any details you type in the message field, and any photos or files you upload to help us quote the job.
If you subscribe to our newsletter, we collect your email address.
Automatically, when you visit, we and our service providers may collect your IP address and approximate location, your browser and device type, which pages you viewed and for how long, how you arrived at our site (for example from a Google search or ad), and any searches you make on our site.
Why we collect it
- To prepare and send you a quote
- To contact you about your enquiry or job
- To provide and schedule our glass services
- To send you our newsletter, if you asked for it
- To understand how our websites are used, so we can improve them
- To measure the effectiveness of our advertising
- To protect our websites from spam and attacks
We do not sell your personal information.
Who else receives your information
Our websites use these third-party services, which may receive some of your information:
- Google Analytics and Google Tag Manager — website usage statistics
- Google Ads — measures how our advertising performs
- Google reCAPTCHA — stops automated spam on our forms
- Google Fonts — page display; receives your IP address
- Trustindex — displays our Google reviews
- Wordfence — website security; records IP addresses of visitors and login attempts
- Our web host and email provider — stores our website and delivers our emails
We may also share your details with subcontractors and suppliers where that is necessary to complete your job. We may disclose information where required by law.
Cookies
Our websites use cookies — small files stored on your device. They keep the site working properly, remember your preferences, and measure how the site is used. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.
How long we keep it
We keep enquiry and job records for seven years, to meet our tax and warranty obligations. Newsletter subscriptions are kept until you unsubscribe.
Keeping your information secure
We take reasonable steps to protect your information, including secure (HTTPS) connections, firewall protection on our websites, and restricting who can access our systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
You can ask us to tell you what personal information we hold about you, correct information that is wrong or out of date, delete your information where we are not required to keep it, or stop sending you marketing emails — every newsletter has an unsubscribe link.
Contact us at crownsun@outlook.com.au and we will respond within a reasonable time. If you are not satisfied with how we handle your privacy, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.